Ticket status
Every support request moves through three stages. Here's what each one means, how long it normally takes, and where your own requests currently stand.
How a request progresses
Open — received
Within minutesYour ticket is logged against your account and queued for a human. We can already see your sites, plan and billing history, so you don't need to re-explain them.
Pending — being worked on
Usually within 1 business daySomeone has picked it up. If we need a detail from you — a URL, a screenshot, a receipt — we'll say so in the reply, and the ticket stays pending until you answer.
Closed — resolved
After a reply, or refund completionThe answer or fix has shipped. Closed tickets stay readable here forever; reply-worthy follow-ups just open a new ticket.
Your requests
This list refreshes on its own, so you can leave it open while you wait.
Sign in to see your own tickets here
Ticket history is tied to your account so nobody else can read your messages, sites or billing details. Sign in and this page shows every ticket you've opened, its current stage and our replies — updating automatically. Prefer email? Write to support@agentready.app any time.
Still stuck?
Email support@agentready.app with your ticket number and we'll pick it up from the same thread. Billing and refund questions can also go straight to our Merchant of Record, Paddle, at paddle.net. See the refund policy or the support FAQ.